There are multiple reasons why you did not get your license code after the purchase:

1. Sometimes it takes up to 30 Minutes for the purchase emails to go through.
2. The purchase emails end up in the spam folder, please check it.
3. You had a typo in the email address during your purchase.
4. Failures of the payment networks/providers.

Please contact the support team of our merchant of record Paddle at [email protected] and include the email address you used to purchase AlDente Pro. The Paddle support will try to solve your issue as fast as possible.

How to find your MacBook model?

MacBook Pro

• MacBook Pro (16-inch, M3 Pro/Max, 2023)
• MacBook Pro (14-inch, M3 Pro/Max, 2023)
• MacBook Pro (16-inch, M2 Pro/Max, 2023)
• MacBook Pro (14-inch, M2 Pro/Max, 2023)
• MacBook Pro (13-inch, M2, 2022)
• MacBook Pro (16-inch, M1 Pro/Max, 2021)
• MacBook Pro (14-inch, M1 Pro/Max, 2021)
• MacBook Pro (13-inch, M1, 2020)
• MacBook Pro (13-inch, 2020, Two Thunderbolt 3 ports)
• MacBook Pro (13-inch, 2020, Four Thunderbolt 3 ports)
• MacBook Pro (16-inch, 2019)
• MacBook Pro (13-inch, 2019, Two Thunderbolt 3 ports)
• MacBook Pro (15-inch, 2019)
• MacBook Pro (13-inch, 2019, Four Thunderbolt 3 ports)
• MacBook Pro (15-inch, 2018)
• MacBook Pro (13-inch, 2018, Four Thunderbolt 3 ports)
• MacBook Pro (15-inch, 2017)
• MacBook Pro (13-inch, 2017, Four Thunderbolt 3 ports)
• MacBook Pro (13-inch, 2017, Two Thunderbolt 3 ports)
• MacBook Pro (15-inch, 2016)
• MacBook Pro (13-inch, 2016, Four Thunderbolt 3 ports)
• MacBook Pro (13-inch, 2016, Two Thunderbolt 3 ports)
• MacBook Pro (Retina, 15-inch, Mid 2015)
• MacBook Pro (Retina, 13-inch, Early 2015)
• MacBook Pro (Retina, 15-inch, Mid 2014)
• MacBook Pro (Retina, 13-inch, Mid 2014)
• MacBook Pro (Retina, 15-inch, Late 2013)
• MacBook Pro (Retina, 13-inch, Late 2013)

MacBook Air

• MacBook Air (15-inch, M3, 2024)
• MacBook Air (13-inch, M3, 2024)
• MacBook Air (M2, 2022)
• MacBook Air (M1, 2020)
• MacBook Air (Retina, 13-inch, 2020)
• MacBook Air (Retina, 13-inch, 2019)
• MacBook Air (Retina, 13-inch, 2018)
• MacBook Air (13-inch, 2017)
• MacBook Air (13-inch, Early 2015)
• MacBook Air (11-inch, Early 2015)
• MacBook Air (13-inch, Early 2014)
• MacBook Air (11-inch, Early 2014)
• MacBook Air (13-inch, Mid 2013)
• MacBook Air (11-inch, Mid 2013)

MacBook 12″

• MacBook (Retina, 12-inch, 2017)
• MacBook (Retina, 12-inch, Early 2016)
• MacBook (Retina, 12-inch, Early 2015)

For each purchase, you get one license key which can be activated on up to three different macOS user accounts. These user Accounts can be on one or up to three different MacBooks.

Just send us an email you want to cancel to [email protected]

No worries, you can take your license to your new MacBook. Just deactivate your license on the old MacBook and activate it on your new.